Frequently Asked Questions
Everything you need to know about your Rudsak experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer returns on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you ship internationally?
Yes, Rudsak offers international shipping to select countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I care for my leather jacket or down parka?
To maintain the quality of your garment, we recommend professional leather cleaning for jackets and following the specific care label instructions for our down-filled products to preserve their loft and warmth.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products covered by a warranty?
Rudsak products are crafted with premium materials and are covered by a limited one-year warranty against manufacturing defects from the date of purchase.